The package will stay frozen for up to 3 days in transit, depending on what conditions the box is held in. We usually recommend that you unpack the box and place the contents in the freezer as soon as you get the chance!

We ship on Sundays-Fridays to arrive within 1-2 days depending on your location and assigned third-party courier! It is your responsibility to check your account, reminder emails, and shipping emails to be prepared for your shipping date!

If your shipping address is a commercial/business address, your delivery will occur between 9am-5pm. If your shipping address is a residential address, your delivery will occur between 8am-8pm.

Yes, absolutely! You can type your postal code into the "Order Now" page on the website, and it will automatically check to see if you are in our delivery range. Just be sure to leave any special shipping instructions, including a buzzer code or business name.

If your shipping address has a controlled entrance, it is your responsibility to provide a buzzer code for entry, and/or inform your concierge of the delivery. If for whatever reason, the driver can't gain access to complete the delivery, you will receive a notice and the driver will re-attempt delivery the following day and/or the package will be held for pick-up should you choose to pick it up that evening. If your shipping address has a controlled entrance that isn't easily accessible for delivery/ if you know that you have had trouble receiving packages in the past, please feel free to ship the package to your workplace, gym, or even a friend or relative's house!